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Art From Ashes prides itself on providing
complete customer satisfaction. However, since each piece is
individually handcrafted, exact color, design and dimensions
vary and cannot be guaranteed. Absolutely no refunds can be
given for aesthetic discrepancies. Once an order has been
placed and the artist has begun his/her work, no
cancellations, changes or refunds will be honored. If the
artist has not yet begun his/her work, Art From Ashes will be
happy to amend your order or give merchandise credit for a
future order. Sorry, no cash refunds!
Gift certificates may be redeemed for
glass remembrances as well as be applied to shipping costs.
Any remaining balance will be credited toward a future
purchase.
Art From Ashes will work with you to
finalize a design and price for a commissioned piece. Once we
have received your order with the payment, we will mail the
Remembrance Kit. See
The Process.
There are two places in the ordering
process where you may add additional information – the first
is in the box on the page where the remembrance itself is
described, and the other is in the checkout stage of the
order.
Art From Ashes accepts MasterCard, Visa,
money orders and bank checks. Sorry, no personal checks!
All prices are subject to change without
notice.
Absent unforeseen circumstances, please
allow 3-5 weeks for delivery of your order once Art From Ashes
receives the cremains. Extra time may be needed during the
November to January months.
Art From Ashes provides a postage-paid
mailer to facilitate sending the cremains to us. The customer
is responsible for the cost of shipping the completed
remembrance. If you request that any remaining cremains are
returned to you, they will be shipped under separate cover and
will incur an additional shipping charge.
Shipping Information: Art From Ashes
ships completed remembrances to locations within the
continental United States via UPS Ground for a standard rate
of $15.00 for a single remembrance (other than the Walking
Stick), and adds an additional $4.00 for each additional piece
shipped in the same package. Expedited 2-day shipping is
available on all standard sized packages for an additional fee
of $10.00. Due to the size of the Walking Stick the shipping
fee within the continental United States is $40 and is shipped
by USPS Priority Mail. Sorry, expedited shipping is not
offered with the Walking stick and additional pieces can not
be shipped in the same container with the stick. All packages
sent to Alaska and Hawaii are sent by USPS Priority Mail and
incur an additional fee of $3.00 – this is for both the
standard boxes and Walking Stick containers. International
shipping prices vary by destination. When ready to place an
international order, please contact Art From Ashes to
coordinate the process, and a shipping estimate will be
calculated prior to placing the order.
It is exceedingly rare for our
remembrances to break in transit. In the very unlikely event
this occurs, you must contact both the shipping company and
Art From Ashes within 3 days upon receipt of your remembrance.
Art From Ashes values your privacy, and
does not share any personal information or email addresses.
Our secure website is quick, convenient and user
friendly. We use up-to-date encryption to protect your
information. |