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Art From Ashes prides itself on providing
complete customer satisfaction. However, since each piece is
individually handcrafted, exact color, design and dimensions
vary and cannot be guaranteed. Absolutely no refunds can be
given for aesthetic discrepancies. Once an order has been
placed and the artist has begun his/her work, no
cancellations, changes or refunds will be honored. If the
artist has not yet begun his/her work, Art From Ashes will be
happy to amend your order or give merchandise credit for a
future order. Sorry, no cash refunds!
Gift certificates may be redeemed for
glass remembrances as well as be applied to shipping costs.
Any remaining balance will be credited toward a future
purchase.
Art From Ashes will work with you to
finalize a design and price for a commissioned piece. Once we
have received your order with the payment, we will mail the
Remembrance Kit. See
The Process.
There are two places in the ordering
process where you may add additional information – the first
is in the box on the page where the remembrance itself is
described, and the other is in the checkout stage of the
order.
Art From Ashes accepts MasterCard, Visa,
PayPal, money orders and bank checks. Sorry, no personal
checks!
For transactions involving credit cards,
we use secure socket layer (SSL) encryption to protect the
transmission of credit card information that is entered on our
site. We only use your credit card number for processing your
order and do not store it permanently. If you see an unbroken
key or a closed lock (depending on your browser) then SSL is
active. The URL line of your browser will also indicate
whether SSL is active: the first characters of the site
address will change from “http” to “https.”
Art From Ashes
values your privacy, and does not share any personal
information or email addresses.
All prices are subject to change without
notice.
Absent unforeseen circumstances, please
allow 3-5 weeks for delivery of your order once Art From Ashes
receives the cremains. Extra time may be needed during the
November to January months.
Art From Ashes provides a postage-paid
Priority Mail envelope to facilitate sending the cremains to
us. The Art From Ashes Remembrance Kit includes shipping
materials that comply with USPS regulations (Publication 52,
Sections 452.2, and 453b - updated 9/25/08) relating to the
transportation of cremated remains, powders and other dry
materials. Postal Regulations exist only for the
transportation of cremated remains when mailing the entirety
of the cremains. There are no specific regulations regarding
the transportation of the very small amount of cremated
remains that is sent to Art From Ashes. The customer is
responsible for the cost of shipping the completed
remembrance. If you request that any remaining cremains are
returned to you, they will be shipped under separate cover and
will incur an additional shipping and handling charge.
International shipping prices vary by
destination. When ready to place an international order,
please contact Art From Ashes to coordinate the process, and a
shipping estimate will be calculated prior to placing the
order. Please note that there
are often additional fees which will be incurred by the
recipient of an international order, such as customs fees,
import tax, etc. These vary from country to country. Art From
Ashes cannot and does not include these fees in its
shipping/handling costs.
It is exceedingly rare for our
remembrances to break in transit. In the very unlikely event
this occurs, you must contact both the shipping company and
Art From Ashes within seven
days upon receipt of your remembrance.
Shipping
Information: Art From Ashes ships completed remembrances to
locations within the continental United States via UPS Ground
for a standard rate of $15.00 for a single remembrance (other
than the Walking Stick), and adds an additional $5.00 for each
additional sculptural piece shipped in the same package, and
an additional $2 for each piece of jewelry shipped in the same
package. Art From Ashes will ship via USPS in certain
circumstances. Expedited 2-day shipping is available on all
standard sized packages for an additional fee of $15.00. Due
to the size of the Walking Stick the shipping fee within the
continental United States is $40 and is shipped by USPS
Priority Mail. Sorry, expedited shipping is not offered with
the Walking stick and additional pieces can not be shipped in
the same container with the stick. All packages sent to
Alaska and Hawaii are sent by USPS Priority Mail and incur an
additional fee of $5.00 – this is for both the standard boxes
and Walking Stick containers. All packages sent from
Art From Ashes are fully insured for the cost of the order and
REQUIRE A SIGNATURE UPON DELIVERY.
Please note that there are no cremated remains incorporated
into any of the tribute pieces.
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